As a specialist in Andorra we have negotiated fantastic discounts for ski and snowboard hire as well as being able to book your places in ski or snowboard school and your ski passes. We've been working in Andorra since 2005 so have a great knowledge of the area.
The very latest you can book ski extras is 48 hours in advance, and airport transfers 72 hours. We cannot guarantee availability of products for very late bookings.
Once you have paid, for any ski extras you will automatically be sent a confirmation email with your vouchers attached. For transfers, confirmations can take up to 24 hours. You need to print these vouchers and bring them with you. If for any reason you lose the email or vouchers, you can log on to your account at anytime and download your vouchers again.
Once your booking is confirmed you can go directly to the customer area where you can download your vouchers and print a copy of the invoice should you require it. It is also best to save our e-mail address (info@andorraresorts.com)as a safe e-mail address if your e-mail provider has this service, as otherwise it may end up in your spam/junk folder. If you are having difficulties please send a message from the contact form or use our e-mail address.
Just go to your account where you can re-print your vouchers.
If you want to add anything to your booking please make a new order for the extra products. If you want to amend something please send us a message using the contact form.
Please refer to our Agency Booking Conditions if you want to make a cancellation.
Our booking site is completely secure. Sensitive information is processed on a secure server, indicated by the padlock symbol on the checkout pages. Our databases are held on a secure server, and your credit/debit card details are processed directly through the Wirecard Bank system.
No, we don't think it's fair to add extra fees or charges - the price you see is the price you pay.
A consecutive lift pass is the most common pass which has a start date and runs for a set number of consecutive days.
A non-consecutive lift pass has a start date and can be used for any of a set number of days within the duration. You can book 3 days from 5, 5 days from 7, and 7 days from 10.
Non-consecutive lift passes are only displayed if they fit your duration eg. 3 days from 5 will only be displayed if your duration is set to 4 or 5 days. This is because if you also need to rent equipment you should rent for the full duration of your trip otherwise you would need to return your equipment and rent it again.
No, you do not need a photograph for your lift pass.
The ski school separates adults and children (11 and under) into different groups for some very good reasons, for example adults and children learn at a different pace hence it would affect the progression of the group if they were mixed, also children tend to enjoy themselves more when learning with other children and the same goes for adults. You will always be placed in a group that is suitable to your ability and that you are comfortable with.
Small children often find it difficult to control a snowboard therefore for safety reasons, and for the progression of the group, the snowboard school do not accept bookings for children under 12 years old. However, if you insist on your child taking snowboard lessons it is possible to book a private instructor.
Once you have started you won’t be allowed to change over.
Don’t worry, most good hire shops are able to accommodate skiers and snowboarders of all shapes and sizes! The hire shops we work with are well equipped to deal with larger boot sizes and we have never had to turn anyone away yet.
Understandably most hire shops do not encourage you to swap from one to the other during the week however depending on how the busy the shop is during any given week, they may allow you to do so, however, you may incur a charge and would probably not be allowed to change back again.
Your first day of rental will usually be the day after you arrive, as you can pick your equipment up for free the afternoon before your rental is due to start. For example, if you are flying on Sunday and staying for a week you would want your rental to start on the Monday for six days. You can take your voucher to the hire shop on Sunday afternoon to collect your equipment.
Your rental equipment is not insured as part of your booking. You are strongly recommended to take out personal travel insurance for all members of your party. Your rental equipment may be covered by your personal travel insurance, but please read your policy details on receipt and take them with you on holiday. If you damage or lose your rental equipment you will be charged by the rental shop as per their terms and conditions of rental.
Poles are included when you book skis.
We do not ask you for this information as the shop we work with has a large and diverse stock of equipment sufficient to cater for all of our clients. If you feel you may need something particular please feel free to contact us.
Our rental partner Esports Everest is open seven days per week - their regular opening times are listed below, however can be subject to change without notice.
- Monday to Sunday 08:30 to 20:00
It is not possible to pre-book ski/snowboard clothing, but Esports Everest have a small selection of clothing available to hire. This service is designed more for emergencies only, e.g. your suitcase didn't arrive on your flight, rather than to be relied on as they can't guarantee they will have your size available. We recommend bringing all relevant clothing with you, or there are a few shops locally in Encamp where clothing can be purchased
You need to take your rental voucher as well as a credit card. Your credit card will not be charged, but a reservation of funds may be made in case of loss or damage to equipment. If you do not have a credit card you will either be required to leave your passport or cash sufficient to cover the loss or breakage to equipment rented.
No, these items are not included with our hire. We help organise on-snow equipment only, which includes skis, boots, and poles — or snowboard and boots. You also have the option to add a helmet.
We offer private and shared transfers from Barcelona & Toulouse and only private transfers from Girona, Reus, Lleida & Carcassonne. If you need a transfer from a different airport please send us an email.
We prefer using Barcelona airport because of the wider choice of flights as well as the wider choice of transfers available so it is easier to match up transfers with your flights. Also, the route from Spain into Andorra is less likely to be affected by snow conditions because the access route from Toulouse is occasionally closed if there is exceptional snowfall.
Transfer timings vary depending on which airport and resort you are travelling from, however we suggest allowing a minimum of four hours for your transfers. Private transfers are usually quicker than shared transfers because you will be taken directly to your accommodation.
Our private and shared transfers are provided by AndBus (formerly Novatel) who have a fleet of 21 coaches and have been operating since 1987.
Sorry, we don't know the exact type of vehicle that will be sent for you. Both our suppliers have a wide range of vehicles and they will send a vehicle suitable for your booking.
If you require a wheelchair adapted vehicle, the smallest size we can offer is a 16 seater. Please send us a message from the contact form to check availability.
You will be dropped as close to your accommodation as possible, but due to some narrow or particularly steep streets you may be dropped nearby and have to walk the last little bit. If there is particularly heavy snow this may affect where you are dropped or picked-up from.
Both our transfer suppliers are Andorran companies and are therefore experienced and well equipped for driving in snowy conditions. The transfers will probably take a little longer than usual so you need to allow for this when deciding on your pick-up time. If there is exceptional snowfall the road up the mountain into Andorra from the French side (affecting French airport arrivals) is occasionally closed by the police in which case the transfer companies are forced to cancel their services. If this happens you would be refunded, although as it is beyond the control of the transfer operators they will not cover any additional costs.
No, there are no toilets on the transfer coaches, and there is not a scheduled stop between the airport and Andorra.
Our phone number and the phone number of the supplier are on your confirmation voucher.
For shared transfers please call the supplier directly as soon as you know you're going to miss your transfer - they will move you on to the next transfer free of charge, subject to availability, although if it is late in the evening this could be the following day.
For private transfers please call us if your flight is delayed longer than 20 minutes so we can advise the driver.
Unfortunately if you miss your transfer and haven't told us beforehand this will be regarded as a cancellation and you will need to make new arrangements.
If you leave any luggage on the vehicle it will be taken back to the depot and you will need to collect it from there. The supplier will not bring it to you later because they won't know if it is definitely your bag.
